I’ve been using my Vero 4k since launch and absolutely love the device. It forms the centre of my av system now and is used every day.
I’ve recently found my broadband speed dropped to a quarter of my normal speed (from 40Mbps to 10Mbps DL).
My ISP quickly reported that Openreach had monitored a REIN (electrical interference) problem in my property for the last few weeks, so the DLM is likely to have dropped my speeds over that period but we only noticed when it got down to 10Mbps.
My ISP has also been really helpful in helping me identify the source of the problem and I’m sorry to say that it appears to be the Vero 4k’s power supply.
I’ve done some investigation using an AM radio and found that I get terrible intereference if the Vero 4k’s power supply is plugged into my power socket and it gets way worse when the power supply is connected to the Vero 4k itself.
It’s taken me a couple of weeks to narrow it down to this being the source of the problem, as it’s not an exact science, but it’s the only device in the whole house that when I unplug it, I get no interference on the AM radio.
I’m guessing it’s just worn out quicker than normal or was faulty to begin with.
As per this thread: Vero 1 Power Supply problem I’ve checked the things Sam listed. i.e. I’ve tried it without my surge protector and plugged it straight into the wall. It immediately makes a loud buzzing noise on the AM radio which stops shortly after unplugging (guessing there’s some discharge involved). I also haven’t dropped the power supply. It’s just been plugged in since I got it.
Please can you advise if the warranty on the Vero 4k includes replacing the power supply and how I can get hold of a replacement?