I’m sorry to hear you’re still experiencing problems. There were a number of changes introduced in September, and while there are improvements, I understand that not all issues are resolved.
Unfortunately due to the VideoPlayer changes in Kodi v17, we can’t promise many improvements until the next release of Kodi. When Kodi v18 matures, we’ll look at making test builds available for this platform.
As mentioned earlier, we did make test builds of Kodi v17 available at an early stage and assumed that more users would be testing this than appeared. In future, we will not release future Kodi versions until a good chunk of the user base fully evaluates the changes. I suspect that if we had stayed with Kodi Jarvis for longer, we wouldn’t have had so many complaints.
As you may have noticed, Vero 1 has already received its guaranteed three years of updates with Kodi Jarvis. However we decided to keep supporting the platform for longer. We experienced the same problem with Apple TV, where supporting it with Kodi v17 was perhaps a mistake. The experience wasn’t optimal and was not well received by users. We wanted to continue support however to show gratitude to Vero 1 users and Apple TV users. Without them, we wouldn’t be where we were today.
For this reason, we made support offerings more explicit for our future hardware. Vero 4K, for example, won’t receive updates after 2021 without CSO.
With that said, of the many original Vero units sold, only a few have reported problems here. For now, we recommend users stick with Kodi v16 images, which we will keep available on the Download page on our website. Update metrics show that almost 80% of the Vero devices sold are still being used, and with Kodi Krypton 17.x or later.
@pepto: An Android image was only promised for Vero 2, and there is an Android image available for this device on our Download page. We also have plans for an Android image for Vero 4K in the future. We never sold the original Vero with any Android commitments.
I’ll send you a personal message shortly to see if there’s anything we can do for you.
I’d be happy to extend a discount on a Vero 4K to anyone experiencing issues or help them get their Vero 1 device up and running in an optimal manner using Jarvis or earlier.
The Vero 4K is considered the best Kodi device out there (Sept 2017). We’ve now made our update and support efforts more clear; and we will test builds earlier and more often. We will continue to support devices for the length of time promised as we did with the original Vero.